Oak Hill Apartments Frequently Asked Questions

Question 1

What types of apartments are available at Oak Hill Apartments?

Accepted Answer

Oak Hill offers a variety of apartment and townhome options throughout the community. In the newer Brackenridge phase, layouts range from studios to three-bedroom apartments. Floor plan availability varies, so prospective residents should check current pricing and availability to find the right fit.

Question 2

How do I check apartment availability and pricing?

Accepted Answer

Current apartment availability and pricing can be viewed online through Oak Hill’s availability and leasing system. You can browse available homes, compare options, and begin the application process online.

Question 3

How do I apply for an apartment at Oak Hill?

Accepted Answer

Prospective residents can begin the application process online through the Oak Hill website. Once you find an available apartment that works for you, follow the Apply Now link to continue through the online leasing system. Affordable housing applicants should use the separate affordable housing application provided on the website.

Question 4

Does Oak Hill offer affordable housing options?

Accepted Answer

Yes. Oak Hill provides an affordable housing application option in addition to its standard online leasing process. Eligibility requirements and availability may vary, so applicants should review the affordable housing application information or contact the leasing team for current details.

Question 5

Are pets allowed at Oak Hill Apartments?

Accepted Answer

Yes. Oak Hill is a pet-friendly community and allows common household pets. Residents are required to register their pets with management. Contact the leasing team for current information about pet policies, fees, breed restrictions, or other requirements.

Question 6

Is parking available?

Accepted Answer

Yes. Oak Hill offers free parking for residents. After moving in, residents with vehicles must complete the parking registration process and provide a valid driver’s license and vehicle registration to receive a parking sticker.

Question 7

What amenities are available at Oak Hill Apartments?

Accepted Answer

Oak Hill offers a variety of amenities designed for everyday convenience, recreation, and relaxation. Community features include swimming pools, a fitness center, basketball and tennis courts, laundry care centers, free parking, EV charging stations, a resident lounge, planned social activities, an on-site convenience store, and 24-hour emergency maintenance.

Question 8

Does every apartment have a washer and dryer?

Accepted Answer

Many Oak Hill apartments and townhomes include en suite laundry. Residents whose homes do not have in-unit laundry have access to laundry rooms located throughout the community. Laundry Cat-enabled machines allow residents to pay through the app, check cycle status, and receive notifications when laundry is finished.

Question 9

What is Oak Hill Apartments close to?

Accepted Answer

Oak Hill is located in Pittsburgh’s Terrace Village neighborhood near Downtown Pittsburgh, Oakland, the University of Pittsburgh, Carnegie Mellon University, and UPMC. The community also provides convenient access to major highways, public transportation, shopping, dining, grocery stores, and other everyday essentials.

Question 10

Can I tour Oak Hill before applying?

Accepted Answer

Yes. Prospective residents can schedule an in-person tour or explore Oak Hill through virtual tours available on the website. You can also view the community map and current apartment availability before deciding which home is right for you.

Question 11

How do I update my information if I am already on the waitlist?

Accepted Answer

If you are already on an Oak Hill waitlist, you can use the Waitlist Update Form to provide updated contact information, address information, phone number, email address, or other changes that may affect your application.

Question 12

How do I pay rent online?

Accepted Answer

Residents can use the Oak Hill Resident Portal to pay rent, access account information, submit routine service requests, and manage other common resident needs online.

Question 13

How do I submit a maintenance request?

Accepted Answer

Routine maintenance requests can be submitted through the Oak Hill Resident Portal. For urgent maintenance issues that require immediate attention, residents can call the 24-hour emergency maintenance line at 412-652-9702. For police, fire, or medical emergencies, call 911.

Question 14

How do I add or remove a roommate?

Accepted Answer

Roommate changes must be submitted through Oak Hill’s Roommate Change process. Requests generally take 7 to 10 business days to process. When adding a roommate, a $75 nonrefundable application fee applies, required documentation must be submitted, and the apartment account must have a zero balance before the change can be finalized.

Question 15

How do I register my vehicle for parking?

Accepted Answer

Complete the online parking registration form and provide your vehicle information, valid driver’s license, and vehicle registration. Once the required information is processed, you can receive the parking sticker required for resident parking.

Question 16

How do I register my pet?

Accepted Answer

Residents can register a pet through Oak Hill’s online Pet Registration page. The form asks for information about the pet, including breed, weight, age, identifying details, caretaker information, and emergency contact information.

Question 17

Is there a resident referral program?

Accepted Answer

Yes. Oak Hill offers a resident referral program. Under the current program, residents may receive a $300 rent credit after a referred applicant moves in. The applicant must identify the referring resident when applying and sign a 12-month lease. Restrictions apply, and promotions are subject to change.

Question 18

Where can I find Oak Hill community news and updates?

Accepted Answer

Visit the Resident News & Updates page for community newsletters, property announcements, seasonal reminders, resident notices, and other helpful information. Newsletter posts include summaries and links to the full newsletter when available.

Question 19

How do I contact the Oak Hill management office?

Accepted Answer

For management-related questions, residents can call the Oak Hill management office at 412-682-5288. For routine online tasks and service requests, residents can also use the Resident Portal or the resources available through the Resident Corner.

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