Frequently Asked Questions
Whether you’re considering a move to Oak Hill Apartments or already call our Pittsburgh community home, find answers to common questions about leasing, parking, pets, amenities, maintenance, resident services, and everyday life at Oak Hill.
Finding the right apartment is easier when the important details are easy to find. Our FAQ page brings together helpful information for prospective and current residents, from apartment availability and the application process to parking, pets, maintenance, resident resources, and community amenities.
Located near Oakland, Downtown Pittsburgh, the University of Pittsburgh, Carnegie Mellon University, UPMC, and major commuter routes, Oak Hill Apartments offers convenient access to many of the places residents visit every day. Browse the questions below to learn more about living at Oak Hill and the services available throughout our community.
Prospective Residents
What types of apartments are available at Oak Hill Apartments?
Oak Hill offers a variety of apartment and townhome options throughout the community. In the newer Brackenridge phase, layouts range from studios to three-bedroom apartments. Floor plan availability varies, so prospective residents should check current pricing and availability to find the right fit.
How do I check apartment availability and pricing?
Current apartment availability and pricing can be viewed online through Oak Hill’s availability and leasing system. You can browse available homes, compare options, and begin the application process online.
How do I apply for an apartment at Oak Hill?
Prospective residents can begin the application process online through the Oak Hill website. Once you find an available apartment that works for you, follow the Apply Now link to continue through the online leasing system. Affordable housing applicants should use the separate affordable housing application provided on the website.
Does Oak Hill offer affordable housing options?
Yes. Oak Hill provides an affordable housing application option in addition to its standard online leasing process. Eligibility requirements and availability may vary, so applicants should review the affordable housing application information or contact the leasing team for current details.
Are pets allowed at Oak Hill Apartments?
Yes. Oak Hill is a pet-friendly community and allows common household pets. Residents are required to register their pets with management. Contact the leasing team for current information about pet policies, fees, breed restrictions, or other requirements.
Is parking available?
Yes. Oak Hill offers free parking for residents. After moving in, residents with vehicles must complete the parking registration process and provide a valid driver’s license and vehicle registration to receive a parking sticker.
What amenities are available at Oak Hill Apartments?
Oak Hill offers a variety of amenities designed for everyday convenience, recreation, and relaxation. Community features include swimming pools, a fitness center, basketball and tennis courts, laundry care centers, free parking, EV charging stations, a resident lounge, planned social activities, an on-site convenience store, and 24-hour emergency maintenance.
Does every apartment have a washer and dryer?
Many Oak Hill apartments and townhomes include en suite laundry. Residents whose homes do not have in-unit laundry have access to laundry rooms located throughout the community. Laundry Cat-enabled machines allow residents to pay through the app, check cycle status, and receive notifications when laundry is finished.
What is Oak Hill Apartments close to?
Oak Hill is located in Pittsburgh’s Terrace Village neighborhood near Downtown Pittsburgh, Oakland, the University of Pittsburgh, Carnegie Mellon University, and UPMC. The community also provides convenient access to major highways, public transportation, shopping, dining, grocery stores, and other everyday essentials.
Can I tour Oak Hill before applying?
Yes. Prospective residents can schedule an in-person tour or explore Oak Hill through virtual tours available on the website. You can also view the community map and current apartment availability before deciding which home is right for you.yping something here...
How do I update my information if I am already on the waitlist?
If you are already on an Oak Hill waitlist, you can use the Waitlist Update Form to provide updated contact information, address information, phone number, email address, or other changes that may affect your application. typing something here...
Ready to Find Your Next Apartment in Pittsburgh?
Explore current availability, schedule a tour, or contact our leasing team with questions. We’re here to help you find the apartment that fits your needs at Oak Hill Apartments.
Resident Help and Community Information
Already call Oak Hill Apartments home? The resident FAQs below provide quick answers to common questions about online rent payments, maintenance requests, parking and pet registration, roommate changes, laundry, community updates, and how to reach the management team when you need assistance.
Current Residents
How do I pay rent online?
Residents can use the Oak Hill Resident Portal to pay rent, access account information, submit routine service requests, and manage other common resident needs online.
How do I submit a maintenance request?
Routine maintenance requests can be submitted through the Oak Hill Resident Portal. For urgent maintenance issues that require immediate attention, residents can call the 24-hour emergency maintenance line at 412-652-9702. For police, fire, or medical emergencies, call 911.
How do I add or remove a roommate?
Roommate changes must be submitted through Oak Hill’s Roommate Change process. Requests generally take 7 to 10 business days to process. When adding a roommate, a $75 nonrefundable application fee applies, required documentation must be submitted, and the apartment account must have a zero balance before the change can be finalized.
How do I register my vehicle for parking?
Complete the online parking registration form and provide your vehicle information, valid driver’s license, and vehicle registration. Once the required information is processed, you can receive the parking sticker required for resident parking.
How do I register my pet?
Residents can register a pet through Oak Hill’s online Pet Registration page. The form asks for information about the pet, including breed, weight, age, identifying details, caretaker information, and emergency contact information.
Is there a resident referral program?
Yes. Oak Hill offers a resident referral program. Under the current program, residents may receive a $300 rent credit after a referred applicant moves in. The applicant must identify the referring resident when applying and sign a 12-month lease. Restrictions apply, and promotions are subject to change.
Where can I find Oak Hill community news and updates?
Visit the Resident News & Updates page for community newsletters, property announcements, seasonal reminders, resident notices, and other helpful information. Newsletter posts include summaries and links to the full newsletter when available.
How do I contact the Oak Hill management office?
For management-related questions, residents can call the Oak Hill management office at 412-682-5288. For routine online tasks and service requests, residents can also use the Resident Portal or the resources available through the Resident Corner.
Need help from the management team?
Current residents can use the Resident Portal for service requests, account questions, and community updates. For urgent maintenance issues after hours, please use the emergency maintenance hotline.
